Frequently Asked Questions (FAQ)

Welcome to our FAQ! Here we have answered the most frequently asked questions about our products, services, and your orders. If you can't find the answer to your question, please feel free to contact us.

1. Orders

How to place an order? To place an order, choose the product you want to customize, add it to your cart, then follow the steps to complete your purchase.

Can I change or cancel my order after validation? Orders for personalized products cannot be changed or cancelled once production has started. For any request, contact us quickly.

Is there a minimum order? No, there is no minimum amount to order on our site.

2. Products and customization

What types of products do you offer? We offer a wide range of customizable products: t-shirts, mugs, cushions, water bottles, and much more. Check out our collections to discover all the options.

Can I use my own images or designs? Yes, you can upload your own images or designs when customizing. Make sure the files are of good quality for best results.

Do you offer pre-designed designs? Yes, we have a collection of pre-designed designs that you can choose from to customize your products.

3. Delivery

What are your processing and delivery times? Orders typically take [X business days, e.g. 2-5 days] to process . Delivery times depend on the option you choose:

  • Standard delivery: [X working days]

  • Express delivery: [X working days]

  • Delivery to relay point: [X working days]

Do you offer international shipping? We currently only ship to [specify areas, e.g. Metropolitan France] . For international shipping requests, please contact us.

Do you offer free shipping? Yes, shipping is free on all orders over [€XX] .

4. Returns and Refunds

Can I return a product? Personalized products cannot be returned unless they are defective or have been an error on our part. For other products, you have 14 days to make a return.

What should I do if my product arrives damaged? If your product is damaged, please contact us within 7 days with photos of the item and your order number. We will do what is necessary to provide you with a solution.

5. Payment

What payment methods do you accept? We accept credit cards (Visa, Mastercard), PayPal, and other options displayed during checkout.

Are payments on your site secure? Yes, all transactions are encrypted and secured using protocols that comply with current standards.

6. Contact

How can I contact you? For any questions or assistance, you can reach us:

  • By email: [Email address]

  • By phone: [Phone number]

  • Via our contact form available on the site.

What is your response time? We aim to respond to all requests within [X hours/business days, eg: 24 hours] .

If you have any additional questions, please feel free to contact us. We are here to assist you every step of the way with your purchase!